Friends,
If you are doing business in Foreign Trade, then you should know about the Citizen Charter of this trade. Foreign trade can be considered a number of different things, depending on the type of tradeone is talking about. Generally speaking, foreign trade means trading goods and services that are destined for a country other than their country of origin. Foreign trade can also be investing in foreign securities, though this is a less common use of the term.
Foreign trade is all about imports and exports. The backbone of any foreign trade between nations are those products and services which are being traded to some other location outside a particular country's borders. Some nations are adept at producing certain products at a cost-effective price. Perhaps it is because they have the labor supply or abundant natural resources which make up the raw materials needed. No matter what the reason, the ability of some nations to produce what other nations want is what makes foreign trade work.
Foreign Trade Citizen Charter
GOVERNMENT OF INDIA
MINISTRY OF COMMERCE AND INDUSTRY
DIRECTORATE GENERAL OF FOREIGN TRADE
As on 1.10. 2009
CITIZEN’S CHARTER
Directorate General of Foreign Trade (DGFT) – Visit web site: http://dgft.gov.in
ORGANISATIONAL SET-UP:
Directorate General of Foreign Trade is an attached office of the Department of Commerce, Ministry of Commerce and Industry. It is headquartered in Udyog Bhavan, New Delhi Delhi
OUR VISION :
To set a policy objective of achieving an annual export growth of
15% with an annual export target of US$ 200 billion by March 2011. In
the remaining three years of this Foreign Trade Policy i.e. up to 2014,
the country should be able to come back on the high export growth path
of around 25% per annum. 2014, we expect to double India
goods and services. The long term policy objective for the Government is
to double India
OUR MISSION
We function to realize the above vision through enactment and implementation of Export Promotion measures and Trade Facilitation measures in the Foreign Trade Policy.
OUR VALUES:
§ Accountability and e-governance
§ Transparency in operations and Access to information
§ Improving the performance and integrity of public services
OUR CLIENTS:
Our clients are Exporting and Importing Community and through them producers and consumers of goods and services.
OUR COMMITMENT:
We are committed to facilitate international trade in goods & services and thereby stimulate sustained national economic growth, through the coordinated efforts of the Union and the State Governments, by providing a trade environment that is transparent, equitable, proactive, based on consultation that enhances the users confidence in the organization.
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SERVICES PROVIDED:
Our mandate is to formulate and implement Foreign Trade Policy of the Government of India for delivery of efficient and quality services to our clients.
EXPORT FACILITATION:
· · DGFT has been functioning as a facilitator of exports and imports. Our focus is on good governance, on clean, transparent and accountable delivery systems.
· · Zonal/Regional offices of DGFT are also functioning as Export Facilitation Centers and as nodal agencies to attend to the problems of trade and industry and to coordinate with different departments.
STANDARDS AND QUALITY OF SERVICES TO OUR CLIENTS:
DGFT, New Delhi
GRIEVANCE REDRESSAL:
Under Foreign Trade Policy (2004-09), DGFT as a facilitator of exports and imports has set-up Standing Grievance Committees that are chaired by (i) the Director General of Foreign Trade at the Headquarters (ii) Head(s) of the concerned Regional Authority(s) in the respective Regional Offices. Every exporter/importer has a right to seek and have an opportunity to make a representation to and be personally heard, if he so desires, by the Grievance Committee. After exhausting the remedies available with the Standing Grievance Committees, the aggrieved Exporter/Importer may approach the Grievance Redressal Committee for relief.
The Grievance Redressal Committee has been set up in order to facilitate speedy redressal of grievances of Trade and Industry and a procedure for making reference to the committee was notified under Public Notice. The Grievance Redressal Committee is presently functioning under the Chairmanship of Special Secretary, Department of Commerce.
RIGHT TO INFORMATION:
We have implemented the Right to Information Act, 2005. DGFT has also appointed Central Public Information Officers (CPIOs) and set up mechanism of appeal as provided in the Act.
NODAL OFFICER FOR DGFT:
In order to ensure effective implementation of the Charter, Nodal Officer for DGFT is designated as under:
Shri Amitabh Jain,
Addl.DGFT
DGFT, Udyog Bhawan, New Delhi-110011
Ph. No. 011 - 23063466
E-mail: adgft@nic.in
CONCLUSION:
This Charter is a summary of what we propose to offer to the community, our clients and our workforce. This Charter is neither a part of the policy conditions of our clients nor the conditions of service of our workforce. This Charter does not also address the responsibilities of our clients. Their responsibilities concerning their cases can be found in the Policy and Procedures.
We look forward to valuable suggestions from our clients so as to bring about further improvements in this Charter at the time of quarterly review.
